Returns & Refunds
30-day returns
You can request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, with proof of purchase.
How to start a return
Email support@bloomhinge.com with your order number and the item you'd like to return. We'll reply with the return instructions and address. Please don't send items back without contacting us first.
Return shipping
If you're returning an item because you changed your mind, the return shipping cost is paid by you. If the item arrived damaged, defective or wrong, you don't need to send it back — see below.
Damaged, defective or wrong items
We're sorry! Email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund — your choice.
Refunds
Once your return is received and approved (or your damage claim is confirmed), we'll refund your original payment method. Your bank may take 5–10 business days to show the refund.
Cancellations
We can usually cancel or change an order if you email us within 4 hours of placing it. After that it may already be processing; you can still return it after delivery under this policy.